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Centro de ayuda

En Railmonsters.com, entendemos que a veces necesitas ayuda. Ya sea que te enfrentes a un problema de reserva, necesites aclarar nuestros servicios o tengas preguntas sobre tu viaje, nuestro Centro de ayuda está aquí para guiarte.

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Do I need to print my ticket?

This depends on the train operator's requirements. Some tickets can be displayed on your mobile device, while others require a printed copy. You will find specific instructions in your booking confirmation email and in ‘My Tickets’ tab in your app.

How early should I arrive at the station?

We recommend arriving at the station at least 30 minutes before your train's departure time. This allows ample time for any security checks, finding your platform, and boarding without stress.

Can I bring luggage on the train?

Yes, most train operators allow you to bring luggage. However, luggage policies vary, so it's important to check the specific allowances and restrictions for your journey in the app or on the operator's website.

Are pets allowed on trains?

Policies on traveling with pets vary by train operator and country. In many cases, small pets can travel for free if kept in an appropriate carrier, while larger pets may require a ticket. Always check the pet policy for your specific journey before booking.

Si no ha encontrado lo que busca o necesita asistencia personalizada, no dude en ponerse en contacto con nosotros. Nuestro equipo de atención al cliente está aquí para ayudarle con todas sus preguntas o inquietudes.