Got Questions? We’re Here to Help

Find the Answers to Common Questions About Rail Monsters

Our FAQ section is designed to answer all your queries about Rail Monsters, from booking train tickets and managing your reservations to understanding our policies and using our apps. We’ve gathered the most common questions to give you quick and helpful solutions. For anything else, our 24/7 multi-language support team is always ready to assist!

Global Reach

Connect to rail networks worldwide with Rail Monsters. From bullet trains in Japan to Alps Glacier Express lines in Switzerland, we bring you closer to your destination

Tech-Driven Efficiency

We use advanced technology to simplify your travel, providing real-time updates, personalized routes, and smooth booking—all in one place

Sustainable Travel Choices

Supporting eco-friendly rail travel, Rail Monsters prioritizes high-speed and energy-efficient routes, helping you lower your travel footprint

Easy, Anytime Booking

Book your train tickets wherever and whenever you need, with safe and simple options available 24/7 on web and mobile

Customer First, Always

Designed with travelers in mind, Rail Monsters offers flexible booking options, easy exchanges, and round-the-clock support when you need it most

Dedicated to High-Speed Rail

We believe in the power of high-speed trains to bring people closer together, with 96% bullet train coverage in Japan and expanding services globally

Global Reach

Connect to rail networks worldwide with Rail Monsters. From bullet trains in Japan to Alps Glacier Express lines in Switzerland, we bring you closer to your destination

Tech-Driven Efficiency

We use advanced technology to simplify your travel, providing real-time updates, personalized routes, and smooth booking—all in one place

Sustainable Travel Choices

Supporting eco-friendly rail travel, Rail Monsters prioritizes high-speed and energy-efficient routes, helping you lower your travel footprint

Easy, Anytime Booking

Book your train tickets wherever and whenever you need, with safe and simple options available 24/7 on web and mobile

Customer First, Always

Designed with travelers in mind, Rail Monsters offers flexible booking options, easy exchanges, and round-the-clock support when you need it most

Dedicated to High-Speed Rail

We believe in the power of high-speed trains to bring people closer together, with 96% bullet train coverage in Japan and expanding services globally

How do I purchase train tickets on RailMonsters.com?

Purchasing tickets is simple and straightforward. Follow these steps: Search: Enter your departure and destination cities along with your travel date. Select: Choose from the available train options based on time, price, and class. Payment: Add passenger details and proceed to payment using our secure gateway. Confirmation: Once the payment is successful, you'll receive a booking confirmation and your e-ticket via email.

What payment methods are accepted on RailMonsters.com?

We accept a variety of payment methods, including credit/debit cards, Apple Pay, Google pay and other local payment options depending on your region.

How will I receive my train tickets after purchasing?

After completing your purchase, we will send an e-ticket to your email address. You can either print this e-ticket or present it on your mobile device at the time of boarding.

Are there group discounts available for ticket purchases?

Yes, we offer discounts for group bookings. Please contact our customer service for more details on group travel rates.

Is it possible to book a round-trip ticket?

Certainly! You can easily book round-trip tickets by selecting the 'Round Trip' option and entering your return travel dates.

Can I choose specific seats when booking a ticket?

Seat selection depends on the train operator's policy. If available, you can select your preferred seat during the booking process.

What should I do if I don't receive my booking confirmation or e-ticket?

Please check your spam or junk mail folder. If you still can't find it, contact our customer support for assistance.

Can I exchange my train ticket for a different time or date?

Yes, tickets can be exchanged depending on the fare conditions. Please check the specific terms for your ticket or contact our support for assistance.

What is the cancellation policy for train tickets?

Cancellation policies vary based on the train operator and ticket type. Generally, refundable tickets can be canceled up to 24 hours before departure, while non-refundable tickets might offer partial refunds or credits for future travel.

How do I request a refund and how long does it take to process?

To request a refund, log in to your account, select the booking, and click on 'Request Refund.' Refunds are processed within 5-10 business days, depending on your payment method.

How do I change the passenger name on my ticket?

Name changes are subject to the train operator’s policy. Please contact us to check if a name change is possible for your booking.

Is it possible to cancel only part of my booking? For example, cancelling one passenger out of two.

Yes, partial cancellations are possible. Please ensure to check the specific terms of your ticket and contact our support team for assistance.

Are there any fees for canceling or exchanging a ticket?

Cancellation or exchange fees depend on the train operator’s policy and the type of ticket. This information is available in the terms and conditions of your ticket. Our booking fee is not refundable.

How do I create an account on RailMonsters.com?

Click on 'Sign Up' at the top of our homepage. Enter your details and create a password. You can also sign up using your social media accounts for quick registration or mobile phone number, depending on your region.

How can I manage my personal information on RailMonsters.com?

Once logged in, go to 'My Profile' where you can update your personal information, including contact details and preferences.

What should I do if I forget my password?

If you forget your password, click on 'Forgot Password' on the login page. Enter your email address, and we'll send you a link with a One-Time Password.

Can I save my travel preferences and frequent routes in my account?

Yes, you can save your travel preferences and frequent routes in your profile for easier and quicker bookings in the future.

What security measures are in place to protect my personal information on RailMonsters.com?

We prioritize your privacy and security. Our website uses SSL encryption, and we follow strict data protection regulations to ensure your information is secure.

Are pets allowed on the trains I book through RailMonsters.com?

A: Pet policies vary by train operator. Please check the specific train operator’s policy or contact our support team for assistance.

How can I find out about special offers and promotions?

Special offers and promotions are regularly updated on our website and communicated through our newsletters. Be sure to subscribe and check our website frequently.

What should I do if I face issues during the booking process?

If you encounter any issues during booking, please contact our customer support for assistance.