Need Assistance? Rail Monsters Help Center

Find Answers to the Most Common Questions

The Rail Monsters Help Center is your go-to resource for detailed information on a variety of topics. From booking train tickets and understanding on-board facilities to country-specific travel guides, our Q&A sections cover it all. Easily navigate through answers on customer support, ticket booking, and general travel information to ensure you’re fully prepared for your journey.

On-Board Information Country-Specific Train Guides Planning Your Journey Customer Support General Information Train Tickets Booking

Go back to On-Board Information

What is the luggage allowance for my trip?

Luggage allowances vary by train operator. Generally, passengers are allowed one or two pieces of luggage plus a carry-on item. Specific dimensions and weight limits can be found in your booking confirmation or on the operator's website.

Can I store my luggage on board?

Yes, trains usually have designated luggage storage areas at the end of each carriage or overhead racks. For larger items, please use the dedicated spaces to avoid blocking aisles and exits.

Is there a fee for extra luggage?

Some operators may charge a fee for luggage that exceeds the standard allowance. We recommend checking the luggage policy of your specific journey before traveling.

What about special items like sports equipment or musical instruments?

Transportation of special items is subject to the train operator's policy. In most cases, these items are allowed as part of your luggage allowance, but some may require advance notice or special handling fees.

How should I secure my luggage during the journey?

While luggage areas are generally safe, we recommend using locks on your baggage and keeping valuable items with you. Be aware of your luggage upon boarding, disembarking, and at stops along your journey.

If you can’t find the answers you’re looking for, our support team is available to assist 24/7. Reach out to us for help with any topic not covered, whether it’s booking questions, route information, or other travel needs.