Need Assistance? Railmonsters.com Help Center

Help Center

At Railmonsters.com, we understand that sometimes you need a helping hand. Whether you're facing a booking challenge, need clarity on our services, or have questions about your journey, our Help Center is here to guide you through.

Choose section

On-Board Information Country-Specific Train Guides Planning Your Journey Customer Support General Information Train Tickets Booking

Go back to On-Board Information

Are meals and beverages available on the train?

Many long-distance trains and high-speed services offer dining cars or at-seat service for meals and beverages. Availability and options can vary, so check your specific journey details for more information.

Is Wi-Fi available on board?

Wi-Fi availability depends on the train operator and the route. Where available, access may be free or require a fee. Details will be provided in your booking confirmation or on the operator's website.

Can I charge my electronic devices on the train?

Most modern trains and many upgraded services offer power outlets at seats or in sleeping compartments. However, availability can vary, so it's advisable to charge devices beforehand or bring a portable charger.

Are there restrooms on the train?

Yes, trains are equipped with restrooms. On newer or recently refurbished trains, restrooms are more likely to be spacious and accessible to passengers with disabilities.

Is on-board entertainment available?

Some train operators provide on-board entertainment systems, offering movies, TV shows, games, and music. Availability and access information can be found in your booking details or the operator's website.

What types of amenities can I expect on a high-speed train?

High-speed trains typically offer amenities like comfortable seating, free WiFi, power outlets, dining services, and sometimes entertainment options. Check Railmonsters.com for specific amenities available on your chosen route.

Are meals provided on long-distance train journeys?

Many long-distance trains offer meal services, either included in the ticket price or available for purchase. Dining options range from snack carts to full-service dining cars, depending on the train.

How do I access WiFi on trains?

To access WiFi, connect to the train's network and follow any login instructions. Availability and connection procedures can vary.

What facilities are available for disabled passengers on trains?

Most trains offer facilities for disabled passengers, including accessible seating, restrooms, and boarding assistance. Inform us of any specific needs during booking to ensure a comfortable journey.

Is there onboard entertainment on international trains?

Some international trains provide onboard entertainment like movies, TV shows, and music. Availability depends on the route and operator.

Can I move around the train during my journey?

Passengers are generally free to move around, visit the dining car, or stretch their legs. However, it's important to follow any specific guidelines provided by the train staff for safety.

Are there restrooms on all trains?

Almost all trains, especially long-distance and high-speed ones, have restroom facilities. They are regularly cleaned and maintained for passenger comfort.

What should I do if I have specific health needs or disabilities?

If you have special health needs or require disability assistance, contact us in advance. Many trains offer special accommodations, but it's best to arrange these services beforehand.

If you haven't found what you're looking for or need personalized assistance, don't hesitate to reach out. Our customer support team is here to help you with any questions or concerns.