Precisa de ajuda? Centro de ajuda da Railmonsters.com

Centro de ajuda

Na Railmonsters.com, entendemos que por vezes necessita de ajuda. Esteja a enfrentar um desafio de reserva, a precisar de esclarecer os nossos serviços ou com dúvidas sobre a sua viagem, o nosso Centro de ajuda está aqui para o orientar.

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On-Board Information Country-Specific Train Guides Planning Your Journey Customer Support General Information Train Tickets Booking

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How do I select my seat when booking a ticket?

For services that allow seat selection, you can choose your seat during the booking process based on available seating charts. If seat selection is not available online, seats will be automatically assigned, or you can select your seat at the station or on board, depending on the operator's policy.

Can I change my seat after booking?

Seat changes are subject to the train operator’s policy and availability. If changes are allowed, you can usually manage your booking through the Rail Monsters app or by contacting customer support for assistance.

Are there any special accommodations for passengers with disabilities?

Yes, we ensure that passengers with disabilities receive the necessary accommodations on their journey. Please indicate any specific needs during the booking process, or contact customer support to make arrangements.

What types of seating classes are available?

Train operators offer various classes, such as Economy, First Class, and sometimes Premium or Business Class, each with different amenities and comfort levels. You can view and select your preferred class during the booking process.

Is there a difference between window and aisle seats in terms of cost?

Typically, there's no price difference between window and aisle seats. However, some operators may charge a premium for seats with superior views or additional legroom.

Se não encontrou o que procura ou precisa de assistência personalizada, não hesite em contactar-nos. A nossa equipa de apoio ao cliente está aqui para ajudar com todas as suas questões ou preocupações.