Підтримка клієнтів - Технічна підтримка

Потрібна допомога? Центр допомоги Rail Monsters

На Railmonsters.com ми розуміємо, що іноді вам потрібна допомога. Незалежно від того, з якими викликами ви стикаєтеся при бронюванні, потребуєте роз'яснень щодо наших послуг, або маєте питання щодо вашої подорожі, наш Центр допомоги готовий направити вас.

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What should I do if I'm having trouble logging into my account?

If you're experiencing issues logging in, try resetting your password using the "Forgot Password" link. If the problem persists, contact our customer support team for further assistance.

The app is not working properly on my device. What should I do?

Ensure that your app is updated to the latest version and that your device meets the app's system requirements. Try restarting the app or your device. If issues continue, please report them to our technical support team with details of the problem.

How do I report a bug or glitch in the app?

You can report any bugs or glitches through the feedback option in the app or by contacting our customer support directly. Please include as much detail as possible, such as the actions leading up to the issue and any error messages.

Can I use the Rail Monsters app on multiple devices?

Yes, you can use your Rail Monsters account on multiple devices. Just download the app and log in with your account credentials on each device.

What should I do if my payment is not going through?

Check if your payment card has expired or if there are sufficient funds available. Also, verify that your card is authorized for online transactions. If the problem persists, try an alternative payment method or contact our customer support for help.

How can I change the email address associated with my Rail Monsters account?

You can change your email address in the account settings section of the Rail Monsters app. If you encounter any issues, please reach out to customer support for assistance.

Is there a way to recover data if I delete the Rail Monsters app?

Yes, as long as you have an account with us, your booking history and preferences are saved on our servers. Simply reinstall the app and log in with your account details to access your information.

What to do if the mobile app is not working correctly?

If the app isn't working as expected, try updating it to the latest version or reinstalling it. If issues persist, contact our technical support for a resolution.

Якщо ви не знайшли те, що шукали, або потребуєте індивідуальної допомоги, не соромтеся звертатися. Наша команда підтримки клієнтів готова допомогти вам з будь-якими питаннями або проблемами.

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Потрібна допомога? Центр допомоги Rail Monsters