- 使用 Rail Monsters
- 预订火车票
- 票务配送
- 我的账户
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It depends on the route, the supplier, and how far in advance you're booking.
Here’s how it works:
▪️ If your travel date is within the next 28 days:
Your ticket will usually be issued instantly — more than 95% of tickets are delivered within a few seconds or minutes. You’ll receive it by email and see it under “My Account.”
▪️ If your travel date is more than 28 days away:
Some countries do not allow early ticket issuance. In that case, your order is confirmed now, but your ticket will be issued automatically 28 days before departure (or as soon as it becomes available). You don’t need to do anything — we monitor it and send it the moment it’s released.
We call this Advanced Reservation — and it’s common for countries like Japan, China (14 days), Austria, and others.
If your ticket is in this mode, your status will show as:
“Confirmed / Pending Ticket” — this is normal and means it’s queued for issuance. As well you will see in «My Account» the date when to expect your tickets.
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💡 Important delivery notes:
- Japan: Ticket systems are paused between 23:30–05:30 local time every day. If you book during this window, your ticket will be delivered after 05:30.
- Korea: Some delays may occur due to system maintenance or demand spikes. Your ticket will still be delivered automatically once confirmed.
If a ticket can’t be issued for any reason, our team will contact you directly. If no alternative is accepted, we refund 100% — including the service fee.
不一定。每张机票的出票时间取决于该票适用国家/地区的规定。
例如：
• 前往沙特阿拉伯的机票可能会即时出票
• 前往日本的机票可能会在出发前28天才出票
• 前往法国的机票可能会被保留，直到系统为该航线开放销售为止
即使你在同一订单中预订，它们也可能在不同时间到达——但每张票都会单独通知你，且所有机票都会保存在“我的账户”中并显示在应用内。
是的。一旦您的车票出票，您将收到：
这意味着您的预订已确认，座位已保留 —— 但机票尚未开具。
通常会在以下情况发生：
• 您提前超过28天预订
• 供应商尚未为该日期开放库存
• 您在系统维护时段内预订（例如日本夜间）
无需采取任何操作 —— 一旦供应商允许开票，机票会自动发送。如有任何变化，我们会与您联系。
不——这是某些国家（例如日本）的预期行为，供应商的出票系统在夜间会暂时暂停（通常在当地时间23:30到05:30之间）。
发生的情况如下：
• 在此期间预订时，订单会立即确认。
• 我们会将出票请求提交到供应商的系统。
• 一旦出票恢复（通常在05:30之后），您的机票会自动出票并发送给您——通常在几秒钟内完成。
“12小时内”这条提示只是一个通用说明。在大多数情况下，只要供应商系统重新开放，您的机票就会立即送达——因此无需担心或重新预订。
