مركز المساعدة

Rail Monsters processes eligible refunds immediately after cancellation is confirmed in your account.

Most users receive the refund within seconds to a few hours, especially when using:

• Apple Pay / Google Pay

• Online or digital banks (like Revolut, N26, Monzo, Wise)

• Major card networks with instant settlement

However, some traditional banks may take longer:

• Credit/debit cards: 3–10 business days

• International banks: up to 14 days in rare cases

📌 Important: The refund may appear on your statement as an adjustment of the original transaction — not a new incoming payment. So instead of seeing a credit, your original charge amount may simply be reduced or marked as "refunded."

If the refund hasn’t appeared after 10 business days, contact your bank first — then reach out to us at [email protected] if needed.

If your ticket was only partially refundable, the refund amount reflects what the rail supplier allows after deducting applicable cancellation fees. These fees are shown before you confirm the cancellation.

Also, keep in mind:

• Our service fee is non-refundable (this is always shown during checkout)

• Some payment providers may deduct a currency conversion or international fee — we do not control this

You’ll always see a full breakdown of what you’ll be refunded before confirming the cancellation.

Many modern banks don’t show refunds as separate incoming payments. Instead, they update the original transaction — marking it as “refunded,” “adjusted,” or “reversed.”

This can make it hard to notice the refund at first. If you don’t see a new line item, check the original charge — the amount may now be $0 or marked as reversed. This is normal and depends on your bank, not Rail Monsters.

No — all refunds are automatically sent to the original payment method used at checkout.

This is required by anti-fraud and banking rules. If your original card is expired, lost, or closed, your bank will usually redirect the funds to your new account automatically. If they don’t, contact your bank to claim the refund.

We cannot redirect or manually transfer funds to another card or account.