مركز المساعدة

If your ticket is refundable, the entire process is handled online in your account.

Follow these steps:

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🔹 1. Go to your account

Visit https://railmonsters.com/my-tickets and log in using your email. We'll send you a one-time code — no password needed.

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🔹 2. Open the ticket

Click on the specific ticket(order) you want to cancel. You'll see all trip details and the current status.

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🔹 3. Click “Cancel Ticket” on the right tab under Cancellations and Modifications tab

If cancellation is allowed for your fare, the button will appear. Click it to open the refund preview.

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🔹 4. Review the refund breakdown

The system will show:

• Your original payment amount

• The cancellation fee (if applicable)

• Refund conditions and acceptance box

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🔹 5. Confirm the cancellation

Check the box to accept the supplier’s refund terms, then click confirm. Once done, the ticket will be cancelled and the refund will be processed automatically.

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🔹 6. Refund issued

You’ll receive an email confirmation as soon as the refund is processed on our side. From there, your bank/payment provider handles the rest (usually within 1–10 business days, depending on the method).

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### ⚠️ Important Notes:

• Cancellations are not possible within 24 hours of departure

• Once a ticket is cancelled, it cannot be reversed

• Only eligible fares will display the “Cancel Ticket” button

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Need help? If something isn’t working, just email us at [email protected] with your booking reference and we'll check it for you.