Besoin d'aide ? Centre d'aide de Railmonsters.com

Centre d'aide

Chez Railmonsters.com, nous comprenons que parfois vous avez besoin d'un coup de main. Que vous soyez confronté à un défi de réservation, que vous ayez besoin de clarifier nos services, ou que vous ayez des questions sur votre voyage, notre Centre d'aide est là pour vous guider.

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On-Board Information Country-Specific Train Guides Planning Your Journey Customer Support General Information Train Tickets Booking

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What should I do if I'm having trouble logging into my account?

If you're experiencing issues logging in, try resetting your password using the "Forgot Password" link. If the problem persists, contact our customer support team for further assistance.

The app is not working properly on my device. What should I do?

Ensure that your app is updated to the latest version and that your device meets the app's system requirements. Try restarting the app or your device. If issues continue, please report them to our technical support team with details of the problem.

How do I report a bug or glitch in the app?

You can report any bugs or glitches through the feedback option in the app or by contacting our customer support directly. Please include as much detail as possible, such as the actions leading up to the issue and any error messages.

Can I use the Rail Monsters app on multiple devices?

Yes, you can use your Rail Monsters account on multiple devices. Just download the app and log in with your account credentials on each device.

What should I do if my payment is not going through?

Check if your payment card has expired or if there are sufficient funds available. Also, verify that your card is authorized for online transactions. If the problem persists, try an alternative payment method or contact our customer support for help.

How can I change the email address associated with my Rail Monsters account?

You can change your email address in the account settings section of the Rail Monsters app. If you encounter any issues, please reach out to customer support for assistance.

Is there a way to recover data if I delete the Rail Monsters app?

Yes, as long as you have an account with us, your booking history and preferences are saved on our servers. Simply reinstall the app and log in with your account details to access your information.

What to do if the mobile app is not working correctly?

If the app isn't working as expected, try updating it to the latest version or reinstalling it. If issues persist, contact our technical support for a resolution.

Si vous n'avez pas trouvé ce que vous cherchez ou si vous avez besoin d'une assistance personnalisée, n'hésitez pas à nous contacter. Notre équipe de support client est là pour vous aider avec toutes vos questions ou préoccupations.