도움이 필요하신가요? Railmonsters.com 도움 센터

도움 센터

Railmonsters.com에서는 때때로 도움이 필요하다는 것을 이해합니다. 예약 문제에 직면했거나 서비스에 대한 명확한 정보가 필요하시거나 여행에 대한 질문이 있는 경우, 저희 도움 센터가 안내해 드립니다.
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On-Board Information으로 돌아가기
What is the luggage allowance for my trip?

Luggage allowances vary by train operator. Generally, passengers are allowed one or two pieces of luggage plus a carry-on item. Specific dimensions and weight limits can be found in your booking confirmation or on the operator's website.

Can I store my luggage on board?

Yes, trains usually have designated luggage storage areas at the end of each carriage or overhead racks. For larger items, please use the dedicated spaces to avoid blocking aisles and exits.

Is there a fee for extra luggage?

Some operators may charge a fee for luggage that exceeds the standard allowance. We recommend checking the luggage policy of your specific journey before traveling.

What about special items like sports equipment or musical instruments?

Transportation of special items is subject to the train operator's policy. In most cases, these items are allowed as part of your luggage allowance, but some may require advance notice or special handling fees.

How should I secure my luggage during the journey?

While luggage areas are generally safe, we recommend using locks on your baggage and keeping valuable items with you. Be aware of your luggage upon boarding, disembarking, and at stops along your journey.

찾고 있는 정보를 찾지 못하거나 개인화된 도움이 필요하시면 주저하지 말고 문의해 주세요. 저희 고객 지원 팀이 질문이나 우려 사항에 대해 도와드리겠습니다.