Terms and Conditions for RailMonsters.com

Introduction

Welcome to RailMonsters.com!

Thank you for choosing RailMonsters.com. These Terms and Conditions ("Terms") govern your use of the RailMonsters.com website and mobile applications ("Service"), owned and operated by Monsters Group, ("we", "us", or "our"). By accessing or using our Service, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with any part of these Terms, you are prohibited from using or accessing our Service.

1. Acceptance of Terms

• By using RailMonsters.com or our apps, you confirm that you have read, understood, and agreed to these Terms. If you are using our Service on behalf of an organization, you are agreeing to these Terms for that organization and confirming that you have the authority to bind that organization to these Terms.

2. Scope of Services

• RailMonsters.com provides an online platform for users to search for, book, and manage train tickets across various destinations and train operators. We act as an independent online travel agent, facilitating the purchase of tickets and providing related travel services.
  • Service Provider Role: RailMonsters.com operates as an independent online travel agency. We specialize in providing a platform for booking a variety of travel-related services, including but not limited to train tickets, car services, and accommodation.
  • Advanced Technology Platform: Our Service utilizes advanced technology to aggregate and display travel options from various providers, enabling you to conveniently book travel arrangements.
  • Not a Transport Carrier or Accommodation Provider: We do not operate as a train operator, car service provider, hotel, or other accommodation provider. Our role is solely to facilitate the booking process between you (the user) and these service providers.
  • Booking Agent: As a booking agent, we negotiate with service providers to present you with a wide range of travel options. Our platform allows you to select and book the services that best suit your travel needs.
  • Responsibility of Service Providers: The actual contract for service is directly between you and the respective service providers (e.g., train operators, car service companies, hotels). We are not a party to that contract and have no responsibility or control over the services provided by these external providers.

3. Amendments to Terms

• We reserve the right to modify or replace these Terms at any time at our sole discretion. We will endeavor to provide reasonable notice of any significant changes. Your continued use of the Service following the posting of any changes to these Terms constitutes acceptance of those changes.

User Registration and Account

4. Account Creation Requirements

• To access certain features of our Service, you must register for an account. When creating an account, you agree to provide accurate, current, and complete information as prompted by our registration form. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account.

5. User Responsibility for Account

• You are responsible for safeguarding the password you use to access our Service and for any activities or actions under your password. You agree to notify us immediately upon becoming aware of any breach of security or unauthorized use of your account. RailMonsters.com cannot and will not be liable for any loss or damage arising from your failure to comply with this security obligation.

6. Data Privacy and Protection

• We take the privacy and protection of your personal data seriously. Your information will be collected, used, and protected in accordance with our Privacy Policy. By creating an account, you consent to the collection and use of your information as outlined in our Privacy Policy, including the transfer of this information to other countries for storage, processing, and use by RailMonsters.com and its affiliates.

7. Account Termination

• You may delete your RailMonsters.com account at any time, for any reason, through the account settings page. We reserve the right to suspend or terminate your account and access to the Service if you are found to be in breach of these Terms, or for any other reason at our discretion.

8. Account Inactivity

• We reserve the right to deactivate or delete your account and all related information and files in your account if there is no account activity for an extended period. We will endeavor to provide notice to the email address associated with your account before taking such action.

Booking and Payment

9. Process of Booking Tickets

• When you book train tickets through RailMonsters.com, you are agreeing to the terms and conditions of the specific train operator as well as our own. The booking process involves selecting your journey, entering passenger details, and confirming your itinerary before proceeding to payment. Please review all details carefully before completing your booking, as errors may not be able to be rectified after confirmation.

10. Payment Methods and Security

• RailMonsters.com accepts various forms of payment, including credit/debit cards, online payment platforms, and others as specified on our website. All transactions are processed through secure payment gateways. Your payment details will be encrypted, and we do not store complete credit card information on our servers.

11. Confirmation and Ticket Delivery

• Upon successful payment, you will receive a confirmation of your booking via email. This confirmation will include your ticket or a voucher with instructions on how to retrieve your ticket. It is your responsibility to ensure that you have received this confirmation and to contact us if you have not. Sometimes, if booked before the date we can issue tickets, you will receive a confirmation date when the ticket will be issued.

12. Pricing and Fees

• All prices are displayed in the currency specified on our website and include any applicable taxes and our fees. We strive to provide accurate pricing information but reserve the right to correct any errors in pricing as necessary.

13. Changes and Cancellations

• Change and cancellation policies are governed by the terms of the specific train operator. We will assist in facilitating any changes or cancellations as per the operator’s policies, which may include fees or restrictions.

14. Refusal of Service

• RailMonsters.com reserves the right to refuse service, including the processing of a transaction or a booking, at our discretion. Reasons for refusal may include, but are not limited to, violation of these Terms, suspected fraudulent activity, or inconsistencies in booking information.

Cancellation, Returns, and Exchanges

15. Cancellation Policy

• If you wish to cancel a booking made through RailMonsters.com, you must adhere to the following terms:
  • Cancellation Requests: Must be made through your RailMonsters.com account or by contacting our customer support.
  • Cancellation Charges: Cancellations are subject to the specific terms of the rail operator. While we facilitate these cancellations, any refunds will be in accordance with the operator's policies.
  • Non-refundable Fees: Our booking fees and any charges levied by our partners or providers are non-refundable in the event of a cancellation.

16. Exchange Policy

• Ticket exchanges are subject to the policies of the respective rail operator. If exchanges are permitted:
  • Exchange Requests: Must be made through your account or our customer support.
  • Fees and Price Differences: While we facilitate the exchange, you will be responsible for any additional fees or fare differences. Our original booking fees and any third-party charges are non-refundable and may be charged again for the new booking.

17. Refunds

• Refunds, where applicable, will be processed in accordance with the rail operator's policies. Refunds will be credited to the original method of payment and may take several days to process depending on the payment provider.

Intellectual Property Rights

18. Ownership of Content

• All content on RailMonsters.com, including text, graphics, logos, images, and software, is the property of Monsters Group or its content suppliers and is protected by international copyright laws. Unauthorized use or reproduction of this content is strictly prohibited.

19. User-Generated Content

• If you submit content to RailMonsters.com, including reviews, comments, or suggestions, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, modify, and publish such content in any media. You represent and warrant that you have the rights to submit such content and that it does not violate any third-party rights or applicable laws.

Disclaimer of Warranties

20. "As Is" Basis

• Our Service is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not warrant that the Service will be uninterrupted or error-free, nor do we make any warranty as to the results that may be obtained from the use of the Service.

21. No Guarantee of Accuracy

• While we strive to provide accurate and up-to-date information, we do not warrant the accuracy, completeness, or reliability of any content or information provided through the Service.

22. Limitation of Liability

• In no event shall RailMonsters.com, its affiliates, or their respective officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, or goodwill, arising out of or in connection with your use of or inability to use our Service.

23. Indemnification

• You agree to indemnify, defend, and hold harmless RailMonsters.com, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses, including reasonable attorneys' fees and costs, arising out of or in any way connected with your access to or use of the Service or your violation of these Terms.

Governing Law and Dispute Resolution

24. Governing Law

• These Terms shall be governed by and construed in accordance with the laws of the country where Monsters Group is headquartered, without regard to its conflict of law principles.

25. Dispute Resolution

• Any disputes arising out of or in connection with these Terms or the use of our Service shall be resolved through amicable negotiations. If a resolution cannot be reached, the disputes shall be settled by binding arbitration or in the courts of the country where Monsters Group is headquartered, at our discretion.

26. Changes to Terms

• We may update these Terms from time to time. The updated version will be indicated by an updated "Revised" date and the updated Terms will be effective as soon as they are accessible. We encourage you to review these Terms periodically to stay informed about our policies. Your continued use of our Service after any changes to these Terms signifies your acceptance of the updated Terms.

Contact Information

27. How to Contact Us

• Email: [email protected]