도움이 필요하신가요? 레일 몬스터 도움 센터

Start by checking if you received two booking confirmations or just one.

→ If you received only one order confirmation, then most likely one of the charges is a temporary hold (authorization) from your bank. This happens when the first attempt timed out, and the second succeeded. The first charge will disappear automatically within a few days — no action needed.

→ If you received two different booking confirmation emails with two order IDs, then both bookings went through. In that case, contact us immediately at [email protected]. We’ll check if the second order can be refunded or cancelled, depending on the rail supplier’s rules.

We investigate all double charges quickly and fairly — no need to dispute it with your bank unless advised by our support team.

승인 보류(대기 중인 청구)인 경우, 일반적으로 다음 기간 내에 사라집니다:

Rail Monsters는 보류를 취소할 수 없으며 — 보류를 해제할 수 있는 것은 귀하의 은행뿐입니다. 결제 증빙과 함께 [email protected]으로 이메일을 보내주시면, 실제 중복 결제였는지 또는 일시적 보류였는지 확인해 드릴 수 있습니다.