Kumamoto Train Station provides various amenities for travelers. Facilities include ticketing counters, self-service kiosks for booking tickets, and information desks staffed by personnel who can assist with inquiries. There are waiting areas equipped with seating, clean restrooms, and nursing rooms. The station features several dining options, including restaurants and cafes offering local cuisine. Additionally, passengers can find a selection of shops selling snacks, drinks, and travel essentials. Baggage storage services are available for those wishing to explore the area without their luggage. Free Wi-Fi, charging points for electronic devices, and ATM services are also present. The station is fully accessible with facilities for people with disabilities.