The route from Tokyo to Joetsu is primarily serviced by the Joetsu Shinkansen, specifically the Toki and Tanigawa services. The Toki Shinkansen is the faster of the two, operating at speeds of up to 240 km/h (149 mph). This train covers the distance in approximately 1 hour and 50 minutes, making limited stops at key stations like Omiya and Takasaki. On the other hand, the Tanigawa service takes a little longer, around 2 hours and 15 minutes, as it makes additional stops to serve more regional areas, including Minakami and Echigo-Yuzawa, which are popular for winter sports and hot springs.
Both train types offer a selection of seating options, including Ordinary and Green class. The Green class provides enhanced comfort with wider seats and additional legroom, making it an attractive choice for travelers seeking a more comfortable journey. Additionally, onboard services include refreshments and spacious areas to store luggage, tailored to ensure a smooth ride for passengers heading to the scenic regions surrounding Joetsu.