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Q: How do I know that my promo code was applied?

After you enter the promo code and select Apply , the system checks the code automatically. If the promo code is accepted, the applied discount will be shown below the Promo Code field and the total amount will be updated. Check the updated total before completing your payment to make sure that the discount has been applied.

At Railmonsters.com, we understand that sometimes you need a helping hand. Whether you're facing a booking challenge, need clarity on our services, or have questions about your journey, our Help Center is here to guide you through.

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Go back to Promo Codes

What is a promo code?

A promo code is a code that gives you a discount on an eligible booking.

Promo codes may be provided as part of a promotion, special campaign, compensation, or another offer.

A promo code may have an expiry date, a usage limit, or other conditions. These details are usually provided together with the promo code or at the source where you received it.

How do I use a promo code?

You can apply a promo code during checkout on the Rail Monsters website or mobile app.

To apply a promo code:

Search for your journey and select your tickets.
Add the tickets to your cart.
Continue to checkout.
Enter the code in the Promo Code field.
Select Apply.
Check that the discount has been applied and the total amount has been updated.
Complete your payment.

A promo code must be applied before payment is completed.

Should I add all my trips before applying a promo code?

Yes. If you plan to purchase several trips in the same payment, we recommend adding all of them to your cart before applying the promo code.

The promo code is applied during checkout to the eligible bookings included in the cart at that time.

For this reason, complete your cart first and then apply the promo code before proceeding with payment.

How do I know that my promo code was applied?

After you enter the promo code and select Apply, the system checks the code automatically.

If the promo code is accepted, the applied discount will be shown below the Promo Code field and the total amount will be updated.

Check the updated total before completing your payment to make sure that the discount has been applied.

Can I remove a promo code?

Yes. You can remove an applied promo code before completing your payment.

After the promo code is removed, the total amount will be recalculated without the promo code discount.

You can then continue with your booking or apply another eligible promo code.

Can I add a promo code after payment?

No. A promo code must be entered and applied during checkout before completing your payment.

After payment has been completed, a promo code cannot be added to that booking.

Before completing your payment, check that the promo code has been accepted and that the discount is shown in the total amount.

If you haven't found what you're looking for or need personalized assistance, don't hesitate to reach out. Our customer support team is here to help you with any questions or concerns.