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Country-Specific Train Guides
Using Rail Monsters
Booking Train Tickets
Ticket Delivery
My Account
Modifications & Cancellations
Refunds
Payment & Pricing
Train Types, Seats & Classes
Luggage, Children & Travel Conditions
Mobile Apps
AI Agent (Rimo) Limitations & Escalation Policy
What payment methods are accepted?
What is the service/booking fee?
Why prices may differ from rail operator websites
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Currency differences and bank charges
Troubleshooting failed payments
I was charged twice — what to do
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