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Country-Specific Train Guides
Using Rail Monsters
Booking Train Tickets
Ticket Delivery
My Account
Modifications & Cancellations
Refunds
Payment & Pricing
Train Types, Seats & Classes
Luggage, Children & Travel Conditions
Mobile Apps
AI Agent (Rimo) Limitations & Escalation Policy
When are tickets refundable?
How to see if my ticket is refundable before booking
How to cancel and receive a refund?
Can I get a refund if the train was delayed or canceled?
Can I get a refund if I missed the train?
How long does it take to get refunded?
Refund breakdown: ticket vs. service fee?
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