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Country-Specific Train Guides
Using Rail Monsters
Booking Train Tickets
Ticket Delivery
My Account
Modifications & Cancellations
Refunds
Payment & Pricing
Train Types, Seats & Classes
Luggage, Children & Travel Conditions
Mobile Apps
AI Agent (Rimo) Limitations & Escalation Policy
When will I receive my ticket?
Ticket delivery timeline (before/after 28 days)
How to access tickets from My Account
Why some tickets are not available instantly
I didn’t get my ticket — what should I do?
What is an advanced reservation?
Can I print my ticket? Or use digital only?
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