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AI Agent (Rimo) Limitations & Escalation Policy
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AI Agent (Rimo) Limitations & Escalation Policy
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Country-Specific Train Guides
Using Rail Monsters
Booking Train Tickets
Ticket Delivery
My Account
Modifications & Cancellations
Refunds
Payment & Pricing
Train Types, Seats & Classes
Luggage, Children & Travel Conditions
Mobile Apps
AI Agent (Rimo) Limitations & Escalation Policy
What the AI agent can help with
When should I speak to a human?
Escalation rules and expected reply times
What Rimo can’t do
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