Winner: Advancing International Rail Travel Branch

Branch

Branch

Winner2024 Global Recognition AwardGlobal Recognition Award*

Need Assistance? Rail Monsters Help Center

Rail Monsters Help Center — your source for clear answers on bookings, tickets, apps, refunds, and travel info.

Country-Specific Train Guides Using Rail Monsters Booking Train Tickets Ticket Delivery My Account Modifications & Cancellations Refunds Payment & Pricing Train Types, Seats & Classes Luggage, Children & Travel Conditions Mobile Apps AI Agent (Rimo) Limitations & Escalation Policy

Go back to AI Agent (Rimo) Limitations & Escalation Policy

How do I escalate to a human? And how fast do you reply?

If Rimo can’t resolve your issue, you can escalate in two ways:

1. From the chat, choose “Talk to a Human” — Rimo will forward the request

2. Email us directly at [email protected] and include:

• Your account email

• Travel date and route

• A short description of the issue

If you can’t find the answers you’re looking for, our support team is available 24/7.