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At Railmonsters.com, we understand that sometimes you need a helping hand. Whether you're facing a booking challenge, need clarity on our services, or have questions about your journey, our Help Center is here to guide you through.

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Go back to AI Agent (Rimo) Limitations & Escalation Policy

How do I escalate to a human? And how fast do you reply?

If Rimo can’t resolve your issue, you can escalate in two ways:

1. From the chat, choose “Talk to a Human” — Rimo will forward the request

2. Email us directly at [email protected] and include:

• Your account email

• Travel date and route

• A short description of the issue

If you haven't found what you're looking for or need personalized assistance, don't hesitate to reach out. Our customer support team is here to help you with any questions or concerns.