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Q: What are Rimo’s limitations?

Rimo is helpful, but not a magician. Here’s what Rimo cannot do : • Issue, cancel, or refund tickets directly • Confirm ticket changes, train delays, or compensation claims • Change your passenger details or email address • Override rail supplier policies • Access personal files or attachments It’s trained to explain processes clearly — but a human agent will always be there if something needs deeper handling.

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What are Rimo’s limitations?

Rimo is helpful, but not a magician.

Here’s what Rimo cannot do:

• Issue, cancel, or refund tickets directly

• Confirm ticket changes, train delays, or compensation claims

• Change your passenger details or email address

• Override rail supplier policies

• Access personal files or attachments

It’s trained to explain processes clearly — but a human agent will always be there if something needs deeper handling.

If you can’t find the answers you’re looking for, our support team is available 24/7.

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