Need Assistance? Rail Monsters Help Center

Rimo, our AI-powered support agent, is trained to handle most common issues instantly.

Rimo can:

• Answer questions about bookings, cancellations, and ticket delivery

• Explain Rail Monsters features and rules clearly

• Help you find your booking or ticket if you’re logged in

• Show you how to cancel or change a ticket

• Guide you to the correct section of your account

• Give country-specific rules for luggage, child fares, and seat classes

• Help you understand Advanced Reservation and ticket timelines

Rimo is fast, multilingual, and available around the clock — ideal for quick answers and guidance.

Rimo can guide you on how to book or cancel, but it can’t complete the action for you.

Here’s what it can do:

• Tell you exactly where to go in your account

• Explain what the cancellation policy is for your order

• Help troubleshoot why you’re unable to cancel

Actual cancellations, refunds, or rebookings must be done via your account or handled by a human support agent in some edge cases.

Yes — Rimo can explain how to use filters like “fastest,” “cheapest,” or “direct” once you’ve searched for your route.

While it can’t make decisions for you, it can:

• Clarify what different options mean

• Help you compare ticket types or seat classes

• Suggest where to find info like luggage allowance or transfer stations

But actual search results are always shown on the booking page.