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Need Assistance? Rail Monsters Help Center

The Rail Monsters Help Center is your go-to resource for detailed information on a variety of topics. From booking train tickets and understanding on-board facilities to country-specific travel guides, our Q&A sections cover it all. Easily navigate through answers on customer support, ticket booking, and general travel information to ensure you’re fully prepared for your journey.
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Can I book a round trip on Rail Monsters?

Yes — Rail Monsters lets you book round trips and completely separate train journeys in one cart, even across countries or with different passengers.

Here’s how it works:

1. Start by searching a round trip — for example, Tokyo to Kyoto and back.

2. You’ll see both the outbound and return legs — add them to your cart.

3. You can then search for another leg (e.g. Milan to Venice) and add that too.

4. You can repeat this for other routes, countries, or even different passenger lists.

Once you’re done, proceed to checkout and pay for everything in one transaction.

After booking:

• Each ticket is handled separately and issued according to its route’s delivery rules (some instantly, some later).

• All tickets will be grouped under a single order and available in “My Account” and in the app.

• You’ll see each journey clearly labeled, and manage cancellations or modifications per ticket.

This is ideal if you’re planning a multi-stop trip, or booking for different people at once — without repeating the booking process each time.

Do I get one ticket or multiple if I book several trips?

You’ll receive one confirmation email for the entire order, but each route will have its own ticket.

In your account and app, they’ll be grouped under a single booking ID. Each ticket will clearly show:

• Departure and arrival stations

• Date and time

• Train number and seat class

• Passenger name

This setup helps you track all segments of your journey while keeping each ticket valid and separate.

Can I book trains across different countries in one go?

Yes — if we support all the countries in your itinerary, you can book them together using the cart.

Example:

You can book:

• Paris to Lyon (France)

• Madrid to Barcelona (Spain)

• Tokyo to Kyoto (Japan)

...in the same session. Our system will connect with the right suppliers in real time, so you can pay once and manage all tickets from your account.

Note: Some countries may have different ticket release windows, so parts of your trip might be delivered at different times.

If you can’t find the answers you’re looking for, our support team is available to assist 24/7. Reach out to us for help with any topic not covered, whether it’s booking questions, route information, or other travel needs.
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