Help Center

No — you can book tickets without creating a traditional account or setting a password.

At checkout, we ask only for your contact email and passenger details. After payment, a Rail Monsters account is automatically created for you using your email and phone number.

You’ll receive:

• A confirmation email

• Instant access to “My Account” using a one-time code (OTP) sent to your email or phone

No passwords, no activation steps — your account is created and ready when your first booking is confirmed.

Rail Monsters uses a secure, password-free login system.

To access your account:

1. Go to https://railmonsters.com/my-tickets

2. Enter the email or phone number you used during booking

3. We’ll send you a one-time code (OTP)

4. Enter the code and view all your tickets instantly

You can also log in the same way from the mobile app.

Your Rail Monsters account lets you:

• View and download all your tickets

• Cancel or modify eligible bookings

• Track refund status in real time

• Book faster using saved passenger info

• Access bookings across devices without needing emails

• Get personalized recommendations and saved routes

You can book as a guest, but your account is what gives you full control after payment.

Yes — your Rail Monsters account is universal.

Whether you book a train in Japan, Saudi Arabia, or France, all your tickets, passenger info, and preferences are saved in the same account and accessible across web and mobile. There’s no need to register separately for each country or region.

If you entered the wrong contact info at checkout, your ticket and account may not be accessible.

In that case:

1. Contact us at ([email protected])

2. Include the booking details you have (e.g. name, route, time)

3. We’ll verify the order and update your email or phone number

Once updated, your account will be linked correctly and you’ll be able to log in as normal.