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Help Center

At Railmonsters.com, we understand that sometimes you need a helping hand. Whether you're facing a booking challenge, need clarity on our services, or have questions about your journey, our Help Center is here to guide you through.
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Do children need a ticket to travel by train?

Yes — but the rules depend on the child’s age and the country of travel.

Here’s how it generally works:

Infants under 2 years old (on the day of travel)

→ Usually travel for free if they don’t occupy a separate seat.

→ Their name and date of birth must still be entered during booking.

→ Some routes allow you to reserve a seat for an infant (with or without extra cost) — we’ll show that if available.

Children aged 2 to 11

→ Typically receive a 50% discount or more — depending on the rail supplier.

→ A full ticket is required, and they are assigned their own seat.

Important:

Some countries define “child” differently — for example, up to age 6 in Austria, 8 in Germany, or 11 in Spain. Rail Monsters automatically applies the correct rule based on your route and travel date.

How do I make sure I get the correct child fare?

Simple: just enter the child’s exact date of birth at checkout. Our system will:

• Calculate the correct age for the exact travel date

• Show only the eligible discounts for that country and train

• Automatically select the best price available (you don’t need to guess)

You must always select the right number of passengers — including children under 2 — or your ticket may not be valid for boarding.

Can children travel alone?

In most countries, minors under 12 or 14 must travel with an adult. Some trains allow older teenagers (14–17) to travel alone with valid ID.

Rail Monsters does not support unaccompanied minor bookings, and we may cancel such tickets if no adult is listed. Please check the specific rules in your destination country or contact [email protected] for help.

If you haven't found what you're looking for or need personalized assistance, don't hesitate to reach out. Our customer support team is here to help you with any questions or concerns.
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