Need Assistance? Rail Monsters Help Center

You’ll receive helpful alerts, such as:

• Ticket delivery confirmation

• Platform number and live train data (on supported routes)

• Trip reminders (1 day and 2 hours before departure)

• Travel disruptions or supplier changes (when available)

• Promo offers, new destination launches, and app updates

You can manage notification preferences directly in your device settings.

Yes — once your ticket is downloaded, you don’t need an internet connection to show it.

You can:

• Open your ticket QR code anytime

• View your travel itinerary

• Access stored passenger profiles

Some features (live train info, changes, new bookings) require internet, but ticket access works offline.