Mobile Apps - App Troubleshooting

At Railmonsters.com, we understand that sometimes you need a helping hand. Whether you're facing a booking challenge, need clarity on our services, or have questions about your journey, our Help Center is here to guide you through.

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I can’t see my ticket in the app — what’s wrong?

If your payment went through but the ticket isn’t showing, it could be one of these:

• You logged in with a different email — double-check the email you used to book

• There was a ticket delivery issue — contact us at [email protected] with your payment proof

You can also check “My Account” on https://railmonsters.com to confirm your order status.

Can I use the same account on multiple devices?

Yes — you can log in to the Rail Monsters app on multiple devices using your email and OTP code.

Your account is synced in real time, so your trips, tickets, and preferences will appear everywhere. Just make sure to always use the same email address to avoid duplicate accounts.

If you haven't found what you're looking for or need personalized assistance, don't hesitate to reach out. Our customer support team is here to help you with any questions or concerns.