Mobile Apps - App Troubleshooting

Rail Monsters Help Center — your source for clear answers on bookings, tickets, apps, refunds, and travel info.

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I can’t see my ticket in the app — what’s wrong?

If your payment went through but the ticket isn’t showing, it could be one of these:

• You logged in with a different email — double-check the email you used to book

• There was a ticket delivery issue — contact us at [email protected] with your payment proof

You can also check “My Account” on https://railmonsters.com to confirm your order status.

Can I use the same account on multiple devices?

Yes — you can log in to the Rail Monsters app on multiple devices using your email and OTP code.

Your account is synced in real time, so your trips, tickets, and preferences will appear everywhere. Just make sure to always use the same email address to avoid duplicate accounts.

If you can’t find the answers you’re looking for, our support team is available 24/7.

Need Assistance? Rail Monsters Help Center