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Winner: Advancing International Rail TravelBranchBranchWinner2024 Global Recognition AwardGlobal Recognition Award*

Help Center

At Railmonsters.com, we understand that sometimes you need a helping hand. Whether you're facing a booking challenge, need clarity on our services, or have questions about your journey, our Help Center is here to guide you through.
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Where can I download the Rail Monsters app?

The Rail Monsters app is available on all major platforms:

iOS (iPhone/iPad)Rail Monsters for iOS

Android – via the Google Play Store - Rail Monsters for Android

Huawei – via the AppGallery - Rail Monsters for Huawei

Xiaomi – via the MI Store - Rail Monsters for Xiaomi

Or simply scan this QR code with your mobile phone and you will be redirected to the appropriate store

We recommend always downloading from official sources to ensure secure access to updates, ticket syncing, and notifications.

What can I do inside the Rail Monsters app?

The app offers full control of your travel from your phone. You can:

• Search and book tickets for all supported routes

• Access all past and upcoming trips instantly

• Store tickets offline — no internet needed

• Get push alerts for ticket delivery, reminders, and platform info

• Cancel or rebook tickets (if allowed by fare)

• Purchase extras like eSIMs and destination guides

• Track train speed, platforms, and live departure data (on supported routes)

• Access our AI guides

It’s a complete travel companion — not just a ticketing app.

Can I manage my bookings from the app?

Yes — your entire travel history is linked to your account and synced automatically.

Inside the app, you can:

• Access current and past orders

• Cancel or rebook (based on fare conditions)

• View seat assignments and train details

• Track ticket delivery status (including Advanced Reservation)

• Add or update passenger details for future trips

No need to re-enter your information every time — the app stores your profile securely and pre-fills it for new bookings.

If you haven't found what you're looking for or need personalized assistance, don't hesitate to reach out. Our customer support team is here to help you with any questions or concerns.
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