Help Center

Modifications are not handled as direct edits — instead, the system is built around cancellation + rebooking.

If your ticket allows cancellation, here's how to make changes:

1. Go to My Account → Cancellations & Modifications

2. Check refund conditions and confirm cancellation

3. Rebook the new trip with updated details (date, time, class, etc.)

This method ensures accuracy and reflects the structure of most rail supplier systems, which do not allow partial edits after a ticket has been confirmed.

Because nearly all rail suppliers treat each ticket as a fixed product once issued — with a unique code, pricing logic, and seat reservation.

That means:

• You can’t change a single field (e.g., time or name) without reissuing the entire ticket

• Modifying just one detail requires cancelling the original and placing a new order

• This method reduces errors, aligns with rail systems, and ensures price accuracy

Our platform automates this logic, and displays refund conditions before you confirm.

Yes — and that’s exactly what we recommend.

Before cancelling your original ticket, search and secure a new ticket first (especially if seats are limited). Once you’ve completed the new order:

• Go to “My Account” and cancel the original

• The system will calculate the refund (if applicable)

• You’ll get confirmation of the refund status by email

This ensures you don’t risk losing both tickets in case availability changes.

No — all modifications must be done via “My Account” using the automated cancellation system.

This guarantees:

• You see the exact refund amount before making a decision

• Refunds are processed automatically through the same payment method

• You stay in control, without needing manual intervention

Support is available if you have issues, but the entire process is self-service and optimized for speed.