Winner: Advancing International Rail TravelBranchBranchWinner2024 Global Recognition AwardGlobal Recognition Award*
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Winner: Advancing International Rail TravelBranchBranchWinner2024 Global Recognition AwardGlobal Recognition Award*

Need Assistance? Rail Monsters Help Center

The Rail Monsters Help Center is your go-to resource for detailed information on a variety of topics. From booking train tickets and understanding on-board facilities to country-specific travel guides, our Q&A sections cover it all. Easily navigate through answers on customer support, ticket booking, and general travel information to ensure you’re fully prepared for your journey.
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Can I access my tickets without logging in?

Yes — in most cases, you can view and download your ticket directly from the email we send after booking.

Each confirmation email includes:

• A direct link to view your ticket

• The attached ticket file (PDF or mobile version)

• Trip details like departure time, train number, and station info

If you can’t find the email, check your spam/junk folder — or move to question 2 below.

What if I accidentally deleted the confirmation email?

No problem — just go to https://railmonsters.com/my-tickets and log in using your email or phone number.

We’ll send you a one-time passcode (OTP), and all your bookings will appear instantly.

If you’re unable to access your email or phone number, contact us at [email protected], and we’ll help you retrieve your ticket manually.

I didn’t create an account — how do I log in?

You don’t need to create an account — we create one for you automatically when you book.

Just go to https://railmonsters.com/my-tickets and enter the email you used during booking. We’ll send you a one-time login code (OTP) and give you access to all your tickets and booking history.

If you can’t find the answers you’re looking for, our support team is available to assist 24/7. Reach out to us for help with any topic not covered, whether it’s booking questions, route information, or other travel needs.
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