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Winner: Advancing International Rail TravelBranchBranchWinner2024 Global Recognition AwardGlobal Recognition Award*

Need Assistance? Rail Monsters Help Center

Rail Monsters Help Center — your source for clear answers on bookings, tickets, apps, refunds, and travel info.
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Can I access my tickets without logging in?

Yes — in most cases, you can view and download your ticket directly from the email we send after booking.

Each confirmation email includes:

• A direct link to view your ticket

• The attached ticket file (PDF or mobile version)

• Trip details like departure time, train number, and station info

If you can’t find the email, check your spam/junk folder — or move to question 2 below.

What if I accidentally deleted the confirmation email?

No problem — just go to https://railmonsters.com/my-tickets and log in using your email or phone number.

We’ll send you a one-time passcode (OTP), and all your bookings will appear instantly.

If you’re unable to access your email or phone number, contact us at [email protected], and we’ll help you retrieve your ticket manually.

I didn’t create an account — how do I log in?

You don’t need to create an account — we create one for you automatically when you book.

Just go to https://railmonsters.com/my-tickets and enter the email you used during booking. We’ll send you a one-time login code (OTP) and give you access to all your tickets and booking history.

If you can’t find the answers you’re looking for, our support team is available 24/7.
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