Payment & Pricing - I was charged twice

Q: I was charged twice for the same booking — what should I do?

Start by checking if you received two booking confirmations or just one. → If you received only one order confirmation , then most likely one of the charges is a temporary hold (authorization) from your bank. This happens when the first attempt timed out, and the second succeeded. The first charge will disappear automatically within a few days — no action needed. → If you received two different booking confirmation emails with two order IDs, then both bookings went through. In that case, contact us immediately at cs@railmonsters.com . We’ll check if the second order can be refunded or cancelled, depending on the rail supplier’s rules. We investigate all double charges quickly and fairly — no need to dispute it with your bank unless advised by our support team.

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I was charged twice for the same booking — what should I do?

Start by checking if you received two booking confirmations or just one.

→ If you received only one order confirmation, then most likely one of the charges is a temporary hold (authorization) from your bank. This happens when the first attempt timed out, and the second succeeded. The first charge will disappear automatically within a few days — no action needed.

→ If you received two different booking confirmation emails with two order IDs, then both bookings went through. In that case, contact us immediately at [email protected]. We’ll check if the second order can be refunded or cancelled, depending on the rail supplier’s rules.

We investigate all double charges quickly and fairly — no need to dispute it with your bank unless advised by our support team.

How long does it take for a duplicate charge to disappear?

If it’s an authorization hold (pending charge), it usually disappears within:

• Minutes or hours for modern banks and wallets (like Revolut, Wise, or N26)

• Up to 7 business days for traditional or international banks

• Occasionally longer on weekends or public holidays

Rail Monsters cannot cancel a hold — only your bank can release it. We can confirm whether it was a true duplicate charge or a temporary hold if you email [email protected] with your payment proof.

If you haven't found what you're looking for or need personalized assistance, don't hesitate to reach out. Our customer support team is here to help you with any questions or concerns.