Payment & Pricing - What is the service/booking fee?

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What is the Rail Monsters service fee?

The service fee is a small, non-refundable charge added to each order. It helps us operate the platform and offer premium services beyond what rail suppliers provide.

It is always shown transparently at checkout, before you pay.

Why do you charge a service fee?

Because we are not just a booking tool — we’re a full service platform.

The fee covers:

• Access to exclusive or aggregated fare content

• Our AI-powered search engine and booking tools

• Real-time ticket delivery tracking

• Automated cancellations and refund requests

• Multi-language human support, 24/7

• Account tools like ticket recovery, advanced reservations, and order history

• Destination add-ons like eSIMs, real-time station data, and more

Rail Monsters is not subsidized by governments or rail companies. This small fee allows us to offer a much better experience than most “official” sites.

If you can’t find the answers you’re looking for, our support team is available to assist 24/7. Reach out to us for help with any topic not covered, whether it’s booking questions, route information, or other travel needs.

Need Assistance? Rail Monsters Help Center