Payment & Pricing - What is the service/booking fee?

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What is the Rail Monsters service fee?

The service fee is a small, non-refundable charge added to each order. It helps us operate the platform and offer premium services beyond what rail suppliers provide.

It is always shown transparently at checkout, before you pay.

Why do you charge a service fee?

Because we are not just a booking tool — we’re a full service platform.

The fee covers:

• Access to exclusive or aggregated fare content

• Our AI-powered search engine and booking tools

• Real-time ticket delivery tracking

• Automated cancellations and refund requests

• Multi-language human support, 24/7

• Account tools like ticket recovery, advanced reservations, and order history

• Destination add-ons like eSIMs, real-time station data, and more

Rail Monsters is not subsidized by governments or rail companies. This small fee allows us to offer a much better experience than most “official” sites.

Is the service fee refundable if I cancel the ticket?

No — the service fee is non-refundable. Even if your ticket is canceled, the fee covers technology and platform usage already delivered at the time of booking.

This policy is clearly stated before payment and again during the cancellation flow.

If you haven't found what you're looking for or need personalized assistance, don't hesitate to reach out. Our customer support team is here to help you with any questions or concerns.