Refunds - How to see if my ticket is refundable before booking

Q: Where can I see if a ticket is refundable before I pay?

You’ll see the refund policy displayed at two key moments before payment: 1. On the ticket selection page — next to each fare option click on conditions (e.g. Refundable, Non-refundable, Partially Refundable) 2. At checkout — with a full breakdown of cancellation and refund conditions These conditions come directly from the rail suppliers and apply specifically to your route, class, and time.

Q: What do “refundable,” “non-refundable,” and “partially refundable” mean?

• Refundable — You can cancel for a full or partial refund, usually before a deadline (e.g. 24h before departure) • Non-refundable — You cannot cancel, change, or recover the amount paid once the booking is confirmed • Partially refundable — You can cancel, but a fixed fee or percentage is deducted from the total before refund All conditions are shown during booking and again in “My Account” once the ticket is purchased.

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Go back to Refunds

Where can I see if a ticket is refundable before I pay?

You’ll see the refund policy displayed at two key moments before payment:

1. On the ticket selection page — next to each fare option click on conditions (e.g. Refundable, Non-refundable, Partially Refundable)

2. At checkout — with a full breakdown of cancellation and refund conditions

These conditions come directly from the rail suppliers and apply specifically to your route, class, and time.

What do “refundable,” “non-refundable,” and “partially refundable” mean?

• Refundable — You can cancel for a full or partial refund, usually before a deadline (e.g. 24h before departure)

• Non-refundable — You cannot cancel, change, or recover the amount paid once the booking is confirmed

• Partially refundable — You can cancel, but a fixed fee or percentage is deducted from the total before refund

All conditions are shown during booking and again in “My Account” once the ticket is purchased.

Can I see refund rules after booking?

Yes — refund rules are always visible in your account:

1. Log into https://railmonsters.com/my-tickets

2. Open the ticket

3. Click “Cancel Ticket” to preview the exact refund you would receive

4. The system will show the amount before you confirm anything

This way, you can always check what applies before making a decision.

If you haven't found what you're looking for or need personalized assistance, don't hesitate to reach out. Our customer support team is here to help you with any questions or concerns.