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Q: What does my refund include — and what is not refunded?

Your refund includes the ticket price , minus any cancellation fees set by the rail supplier. However, some parts of your order are not refundable , including: • Rail Monsters’ platform service fee (clearly shown during checkout) • Any non-refundable extras (e.g. eSIMs, experiences, partner services if marked as non-refundable) The system will always show you a complete breakdown of what you’re getting back — before you confirm the cancellation.

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What does my refund include — and what is not refunded?

Your refund includes the ticket price, minus any cancellation fees set by the rail supplier.

However, some parts of your order are not refundable, including:

• Rail Monsters’ platform service fee (clearly shown during checkout)

• Any non-refundable extras (e.g. eSIMs, experiences, partner services if marked as non-refundable)

The system will always show you a complete breakdown of what you’re getting back — before you confirm the cancellation.

Why is the service fee non-refundable?

Our service fee covers:

• Platform technology

• Booking engine usage

• Automatic delivery, refund tools, and customer support

• Currency handling, multi-language service, and infrastructure costs

Even if you cancel a ticket, these services have already been used to complete and manage the order. That's why the service fee is not refunded, and this is clearly stated before payment.

Will I see each part of the refund separately?

No — your bank or card provider will process the refund as a single transaction. However, inside your Rail Monsters account, you’ll see a full refund breakdown:

• Base fare

• Supplier refund amount

• Rail Monsters service fee

• Final refund total

This breakdown is visible before you cancel, and again in your cancellation confirmation email.

If you haven't found what you're looking for or need personalized assistance, don't hesitate to reach out. Our customer support team is here to help you with any questions or concerns.