Need Assistance? Rail Monsters Help Center

After you complete payment, our system immediately sends your order to the connected rail supplier. The supplier returns one of two responses:

1. Instant Issuance — for most short-term or same-week travel, the ticket is issued immediately and delivered within seconds via:

   • Email

   • “My Account” on the website

   • The Rail Monsters app

2. Advanced Reservation — for some tickets (especially in countries like Japan, China, or Germany), the supplier only allows issuance 14-28 days or fewer before departure. In this case:

   • You will receive a confirmation email

   • The system will automatically issue and deliver the ticket once it becomes available, with no action needed from your side

The delivery method is the same — email, account, and app.

No — creating a password or profile is optional. Once your booking is confirmed, your tickets will be available via:

• A link sent to your email

• One-time-passcode (OTP) login at railmonsters.com/my-tickets

• The mobile app using your email/phone login

You do not need to remember a password or register before booking.

Tickets are usually issued instantly if:

• You book within the allowed issuance window (e.g., within 28 days for Japan or Italy)

• The supplier has full availability and real-time integration

• It’s not a high-volume system pause (e.g., Japan system freeze between 23:30–05:30 local time)

Tickets are delivered later if:

• You’re booking too far in advance (some rail systems only allow ticket generation 28 days before)

• The route requires a manual check due to demand or inventory gaps

• There is a system delay, in which case our team may contact you with updates or alternatives

• Our fraud prevention system stepped-in and require a manual check

• Our AI powered system found a discrepancy in the data we received from the customer (errors in formats of passport number or names of the passengers)

Advanced Reservation is a feature we built for routes that cannot be issued immediately, even if booked and paid for.

This is common in some countries where:

• Seat inventory is not released more than 28 days ahead

• The supplier only confirms bookings in waves

• Peak travel season adds demand management buffers

When this happens:

• Your seat is reserved in our system

• We issue the ticket the moment it becomes available

• You’re notified automatically when the ticket is ready

You don’t need to do anything — the system monitors it for you.

We keep always our promise with Advanced Reservations - if the ticket price will change from the rail supplier - we take the hit on us, the price you paid will stay as is. That’s part of the game, you came for service - we delivered.

It depends on the route and country. We always show this information before you check out.

• Digital tickets with QR codes or barcodes are accepted in most countries (e.g., Korea, Saudi Arabia, much of Europe)

• Paper tickets or printed confirmations may be required in certain countries or for certain classes (e.g., Japan reserved seats)

Your ticket PDF or confirmation email will specify if a printout is required. If in doubt, our support team can advise based on your specific route.

If you entered the wrong email:

• Contact us via [email protected] — we’ll update the address manually and resend the ticket

If you didn’t receive the email but the address is correct:

• Check your spam or promotions folder

• Try accessing railmonsters.com/my-tickets using your phone or email

• If still no ticket appears, contact support — we’ll resend it or manually reissue if necessary

Tickets are never lost — they’re always stored in your booking record.

If you booked multiple trips in one order (via the cart), each segment will be listed under a single booking ID and accessible from one screen.

If some segments are “Advanced Reservation,” you’ll receive the confirmed ones first, and the others will follow based on the supplier release rules.

Each ticket will show:

• Departure time

• Departure and Destination Station (City)

• Train number

• Seat class

• Passenger name

• Booking reference (PNR)

• Booking Conditions

• Instructions if available

If the supplier returns a “sold out” or “seat unavailable” status after your payment:

• We will contact you immediately with alternative options (different time or class)

• If no alternative works for you → We refund 100%, including service fee

• You don’t need to dispute the payment or file a complaint — we handle it automatically

This is rare, but can happen in cases of:

• Manual seat confirmations (some countries)

• Group bookings in high season

• System delay between payment and inventory lock